RBS Med a healthcare services groupInsights
What shows on your card statement after a clinic visit
Why the charge reads as an RBS company name, how to match it to your visit, and who to contact before disputing it with your bank.
After a visit to one of our practices, the charge on your card or bank statement carries the practice's legal name: RBS MGMT, RBS WATERVALE LLC, RBS NORTHERN LLC or RBS VOLANT LLC, depending on which practice you visited. Here is how to read it and what to do if something looks wrong.
Why the RBS name
Each practice is operated through its own company, and that company's name is what the card network prints. The clinic's sign or brand does not appear on the statement, and neither does the group (RBS Med) or our parent company, Radd Payment Solutions.
Matching it to your visit
The amount matches your receipt from the front desk, your online booking payment, or your statement for a patient-responsibility balance. Receipts are emailed automatically for online and statement payments; ask the front desk for an itemized receipt for in-person payments. HSA and FSA administrators generally accept these receipts as substantiation.
Recurring charges
If you have a membership, the monthly fee posts to the card on file on the same day each month under the practice's name. Cancelling requires 30 days' notice; the current month is not refunded once it has started.
If it does not look right
Contact us before disputing with your bank. We can match any charge to its visit, booking or statement, usually the same day, and correct it if needed. A bank dispute on a valid charge can delay your refund and your access to the practice's online payment tools. Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8 to 5 Eastern.
Refund timing and cancellation rules are in the cancellation and refund policy.
Published 2026-08-22 by RBS Med, an operating group of Radd Payment Solutions. More insights