# Cancellation and refund policy

> Appointment cancellations, treatment-plan deposits, memberships and refunds at RBS Med practices.

Source: https://rbsmed.com/refund-policy

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## Cancellation and refund policy

RBS Med companies. Effective August 22, 2026

### Appointments

Cancel or reschedule at no charge up to 24 hours before the visit. Later cancellations and no-shows may be charged the fee stated at booking.

### Treatment plans and packages

Deposits and prepaid packages are refundable less services already delivered and materials ordered; unused package visits are refunded at the per-visit rate paid.

### Memberships

Cancel with 30 days' notice; no refund for the current month once it has started.

### Insured visits

Patient-responsibility balances are due after the plan adjudicates; overpayments are refunded within 10 business days.

### Refund timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear within 5 to 10 business days depending on the issuing bank; bank transfers are returned to the originating account.

### Billing questions and disputes

Contact us before filing a dispute with your bank: [info@raddpayments.com](mailto:info@raddpayments.com) or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We will match the charge to its visit or statement within one business day.